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Our common questions

What is IMT Gear?

IMT Gear is your one-stop shop for Incident Management Team supplies, ICS training materials, and emergency response equipment. We provide high-quality gear, job aids, training resources, and equipment designed specifically for emergency management professionals, incident commanders, and first responders.

Who are your typical customers?

Our customers include Incident Management Team members, emergency managers, firefighters, law enforcement, public safety officials, FEMA personnel, state and local emergency management agencies, and anyone involved in emergency response and incident command systems.

Do you offer ICS training?

Yes, we offer both position-specific ICS training and Virtual Instructor Led Training (VILT). Our training programs are designed to help emergency management professionals develop and maintain their incident command skills at all levels.

What payment methods do you accept?

We accept major credit cards, purchase orders from government agencies, and other standard payment methods. Contact us if you have specific payment requirements.

Is the product I'm looking for in stock and available?

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".

Some of our products are made to order and will be processed at the time of purchase.

What are your return policies?

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, customized items, hazardous materials, or flammable liquids or gasses. These items are not eligible for return, refund or exchange. Please contact us atimtgear@emsics.comwith your order number and order concerns before starting a return. EMSI will provide return shipping labels on a case-by-case basis.

When will I receive my order?

Most of our products are delivered within 1-2 weeks. Custom orders may take up to 16 weeks for delivery.

Are you an authorized retailer?

We are an authorized retailer for every brand available on our site.

Can I redeem a coupon with you online?

Yes. Coupons can be redeemed at checkout.