How do I return an item?

Order Cancellations 

Orders that you submit online are processed immediately with the exception of custom orders. Please understand most orders cannot be canceled, and you may need to wait until you receive the merchandise in order to return it. 


Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, customized items, hazardous materials, or flammable liquids or gasses. These items are not eligible for return, refund or exchange. Please contact us at [email protected] with your order number and order concerns before starting a return. EMSI will provide return shipping labels on a case-by-case basis.

Refunds and Exchanges 

After we have received your valid return, we will send you an email confirming receipt and of your returned item's acceptance or rejection. If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Please contact customer service for more information on cancelling or returning an item. Thank you.